Typical prices for average room sizes

Lounges £65

Stairs £25 (single flight)

Small rooms & rugs (smaller than 10x10ft) £15-£30

Large rooms & rugs (larger than 10x10ft) from £25

3 piece suites (3 seater + 2 chairs loose cushions ) £160

StainGuard Protective Coating avalible upon request

Prices stated do not apply to heavily soiled or stained areas.
Please note £65 is the minimum callout charge.

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01889 564021

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Typically, if there is ventilation in the room or it is a warm day, typically from 2-12 hrs depending on what type of carpet and conditions. In most cases when its a warm sunny day, carpets are practically dry at the time we leave. It is helpful to leave as many windows open as possible after work has completed and having the central heating on afterwards will greatly speed up drying times. On cold wet days drying times will be slowed down considerably than warm hot days with plenty of ventilation. As there is so many factors to trying times, and also relating to the type of carpet or fabric being cleaned, along with how much solution has been used, it is difficult to state exactly drying times. Plenty of air movement and heat in the room will greatly speed up drying times as is recommended.

While we always leave carpets as dry as possible as part of our standard service, we do also offer a power drying service which will help speed up drying times. This service must be booked at the same time as the cleaning booking. Our power dryers provide vast warm air movement to help dry the carpets quicker by up to 50%. Please call us for more information.

This is a question we hear almost every day. According to the Oxford Dictionary, a stain is a mark that is not easily removed, and this holds true, especially for difficult stains like pet urine, makeup, rust, paints, inks, and more. While some stains can be lightened, many are nearly impossible to remove completely.

Misidentification of marks is also common, as some may not be stains at all and can be easily removed. However, black marks, red wine stains, and certain substances like black makeup or printer ink can be extremely challenging, if not impossible, to eliminate. Each stain requires a specific remover, and often customers aren't sure of the stain's origin, leading to a trial-and-error process that can be both time-consuming and costly. Typically, any stain still visible after the first cleaning pass is permanent.

Wool carpets, in particular, are notoriously difficult to clean due to their absorbent nature, making them prone to permanent staining. Man-made fibers, like polypropylene, are more resistant but still vulnerable if spills are left untreated. Carpets treated with stain guards have a better chance of avoiding permanent damage, but it's essential to maintain and clean wool carpets regularly.

It's important to note that a carpet cleaner cannot reverse years of neglect. While we strive to restore carpets to their "as new" condition, deeply embedded stains that remain after cleaning are considered permanent. We use high-quality cleaning solutions and powerful stain removers, and while we do our best to remove all stains, some may simply be beyond repair.

In general, stains do not return, but it’s difficult to guarantee this as it can be beyond our control. Often, when a stain reappears, it’s due to something being spilled after cleaning, especially by kids or pets. In some cases, substances like pet urine can soak deep into the carpet, affecting the backing. When cleaned, these substances can resurface as the carpet dries, usually within 48 hours. If this happens, the carpet may need to be lifted, dried, and cleaned again, and possibly the underlay replaced.

Off the shelf stain kits are available to remove stains however these cleaning agents will often bleach your carpet and will leave lighter patches ruining it. There is nothing on the consumer level which can clean your carpets, there is no magic "in a can" solution! If it was so easy to clean carpets with foam cleaners we wouldn't have invested thousands of pounds in cleaning equipment. Please do not try to clean stains yourself, only use dry tissue to soak up spillages, nothing else! Scrubbing and wetting the area is only going to make the stain soak deeper and prove more difficult to remove. Foam cleaners do nothing but fill your carpet with bascially a glue like paste where we have to spend a lot of time getting the foam cleaner out of the carpet before we can even get to the actual stain.

Any carpets which have been totally "cleaned" with foam cleaner will most likely be un-cleanable and likely be ruined. Our machines can hold several buckets of solution & waste and even after 30 seconds of running can be totally filled with thick paste from foam filled carpets. A carpet full of foam will take a lot longer to clean as all the foam has to be removed before the carpet can actually be cleaned and can take up to several times longer than normal. Dried in "spray foam" will continue to attack the carpet over time and makes the cleaning of the carpet more difficult. Foam cleaners will basically glue the dirt & stains into the carpet leaving a sticky residuce which will greatly aggrivate the problem. Please don't fill your carpets full of foam cleaners!

A lot of carpets do not have colourfast backings and constant wetting can casue the backing colours(brown) to soak up the pile leaving dark brown patches which become unremovable. The main question you have to ask yourself, is, how am I going to get out of the carpet the stuff I am actually cleaning it with ? If you do not have the equipment to suck out what your are soaking into it, then you shouldn't be attempting to clean it. Click here and here to see a carpet which has been damaged due to "off the shelf" products.

Our cleaning liquids contain a pleasant fragrance & include antibacterial agents, however during cleaning some carpets may release unpleasant odours due to the nature of certain soiling & stains and chemicals used during the carpets manufacturing. Stains which have soaked into the backing and underlay such as urine/sick etc will likely continue to release odours after cleaning as we cannot clean the carpet backing. While we offer intensive antibacterial treatment which kills odour creating bacteria, we cannot solve odours emanating from under the carpet pile or underlay. In such cases the carpet must be lifted and treated with anti-bactertial agents and possibly new underlay fitted.

Please also note that floor standing furniture such as sofa's and large chairs and rugs, shield the carpet from sunlight and reduce UV exposure. While the carpet is generally clean under such items, it also has not been exposed to the same amount of UV light. Unfortunately UV light will discolour the carpet over a timespan of a few months to a few years. When the carpet is cleaned, it will of course be clean and free of dust and dirt, but it may not appear the same colour as the original colour which was shielded from sunlight. If the carpet or upholstery is not cleaned regularly and dirt is allowed to build up, then over time this will stain your carpet or upholstery ,especially areas which have been exposed to more sunlight.

These type of stains are often found around the edges of the carpet and often under doorways showing as a dark black lines. These marks are created by air pollutants (normally from car engines) either blowing across or under the carpet. If there are only floorboards and no underlay, drafts will circulate between the floorboards and create black lines across the carpet. These marks are extremely damaging to carpets as they are greasy oily type stains and will ruin your carpet if left unresolved.

There are other similar marks which can just be created by general dust which settle on the surface of the carpet. This can be aggrivated by pet hairs and dirt from shoes etc. Typically these are to be removed by general vaccuming. Often the edges of carpets and stairs can develop dust lines which are missed by general vaccuming. Normally such dust is removed by a soft brush and vaccummed away. Typically We will spend some time doing this for you, but please note these dust marks should be undertaken in general household cleaning. Often soft pure wool carpets will show these problems much faster than polyester based carpets.

We use wool safe cleaning products which not to damage the carpet in any way shape or form. We carefully select the correct cleaning solutions for your carpet/fabric type on the day of cleaning. We only use the best equipment and cleaning products on the market. We are always evaluating and looking for the latest cleaning solutions and we work closely with our supplier to make sure we have the best cleaning products to suit our needs. While there are a multiple manufactures of cleaning solutions, we have tested all their products out over the years and only use the ones we know work well. While our solutions are more expensive than most other cleaners typically use, we want your carpets to look like new when we leave and never skimp on buying cheap cleaning products.

Our service will give you the best cleaning possible with a near zero risk factor to your carpet or upholstery and we do this at a competitive price. As a added bonus, we use environmentally friendly biodegradable cleaning solutions derived from plant extracts from renewable sources. We aim to be environmentally friendly to people and pets and never use any harsh cleaning chemicals.

What is the best way to prepare my carpet for a professional cleaning?

To prepare your carpet for cleaning, please remove as much furniture as possible and vacuum the area. While our system effectively removes dirt and grime, it's not a general household vacuum cleaner, so basic cleaning should be done beforehand. For upholstery, ensure all toys and small items are cleared to prevent damage to our equipment. While we may help move smaller items, we are not a removal service, and larger furniture should be left in place. Please keep items off the carpet until it's fully dry.

As a standard part of the service we include a small concentration of bacterial and fungal killers which will help reduce smells & bacteria in the carpet. While this will give a free general solution, it is advisable that if you have pets or children who crawl around on the carpet, or the carpet has been heavily soiled, or had sick or urine stains, that a more intensive antibacterial clean is done. Typically we charge around £20 for treatment per room depending on room sizes.

We can of course offer the StainGuard serivice. It is worth noting that "scotchgard" is a brand name ( it was withdrawn off the market a number of years ago) not the actual name of "Stain Guard" coatings, which can go under various names.

Carpet ripples generally occur in older carpets where the backing material begins to degrade. Foam-backed carpets may degrade within 2-5 years, while woven-backed carpets can last around 10-15 years. High-quality carpets can last 20-30 years but are rare. The lifespan of a carpet varies based on its quality, not necessarily its price. If ripples are present before cleaning, it's often a sign that the carpet has exceeded its useful life. We inspect carpets before cleaning but cannot guarantee they won't have issues afterward.

Ripples can develop from various causes, including heavy foot traffic, dragging furniture, or improper installation. If ripples appear, a professional carpet fitter can often re-stretch the carpet, though this is more effective with woven-backed carpets. However, the issue may recur over time, especially if the backing material has failed.

Our stain guard coating helps to protect your carpets & upholstery against every day soiling and staining. There is an additional long term benefit with stain guard, whites, creams and paler colours will stay brighter much longer due to less discolouration caused by age related soiling, due to less dirt adhering to and becoming ingrained into the fibres.

An added benefit of protecting your carpets and fabrics is that dust and soiling are quicker and easier to remove with routine vacuuming, this is due to its non-stick properties. Routine maintenance will last longer compared to an unprotected carpet or fabric saving time and effort. This gives reduced wear and tear from the abrasive effects of soil within your carpet,hence carpets will last longer.

Does this mean that a coated carpet or sofa cannot be stained or become soiled? Of course not, Stain guard will however improve the release of spills,soils,dust etc. If coffee, tea etc is spilt on a protected area and left unattended until dry, the dyes from these spills could eventually seep through the protector and may stain the fabric or carpet, However if the spillage is immediately cleaned with an appropriate spotter or by a professional cleaner, the chances are very good that all of the spillage will be totally removed.

As with all our cleaning products we only use professional grade products and we source our s/g product from one of the worlds leading manufacturers. Our stainguard provides both stain repellency and soil retardancy. Our product is none hazardous,non flammable and non toxic. There are no fumes or smell during or after application. We will guarantee we apply it accurately and evenly over the whole area & guarantee it will be at the recommended strength and not diluted to make it go further.

Protected carpets and fabrics always respond better to professional cleaning keeping them looking newer for longer while helping to protect your carpets & upholstery against every day soiling and staining. Stain guard should be preferably be re-coated after professional cleaning or after approximately three years to maintain the maximum benefits and protection

We no longer visit premises to provide quotes. Please contact us directly for an estimate. All prices given are approximate, as the actual time needed to clean your carpets may vary. Estimates are typically accurate within 20%.

We no longer take on commercial work due to past experiences where we were unable to secure jobs despite extensive quoting, and when we did, payments were often delayed or not made at all. Our services focus on delivering high-quality, thorough cleaning at fair prices, which generally doesn't align with the budget constraints of commercial clients. Additionally, commercial areas typically require more intensive cleaning, leading to higher costs that many businesses are unwilling to pay. Therefore, we've decided to discontinue commercial services.

We no longer accept jobs which are in apartment type buildings with no internal lift. Our equipment is bulky and heavy and it is not possible to manually drag it it all up and down flights of stairs.

If they are a fabric such as cotton/polyester/dralon/nylon etc then we can normally clean those. Often they are a mix of cotton, polyester, nylon etc which is generally acceptable. Please look at the labeling on your sofa to see what it is made out of before contacting us. Please note that, if the content is unknown, we can only give a best guess as to if it will be cleanable or not as there is no way for us to know simply by looking at it what it content may be.

Velvet type fabrics are not suitable for wet cleaning as it will distort the texture, even plain water can damage the colour or texture. Because of such problems, we are deeming this fabric as not suitable for cleaning.

We do not clean leather items. We hardly ever get asked about leather, so we never invested in offering services for it.

Viscose cannot be wet cleaned as it will cause texture change and will leave a rough/hard pile. Because of such problems, we are deeming this fabric as not suitable for cleaning. However, a small percentage of a about 5% viscose content or below is generally acceptable.

There are also a lot of curtain type fabrics being used on upholstery in recent years, these are not cleanable due to them generally not being colour-fast, meaning the colours will run if cleaned.

Currently we are working on weekdays from 9.30am to 1pm. We do not operate on weekends or do late night work sorry.

No! Enviroclean was trade name of Phil swinson established in 1989. When Phil became ill with cancer his son (chris) teamed up and we became "Chris & Phil carpet cleaning". Sadly after Phil's passing we changed name to simply " Chris Swinson carpet cleaning". We are still a fully independent family business who have been operating in the area for over 30 years but no longer trade under the Enviroclean name. The Enviroclean franchise which appeared in the area over the past few years, is definitely not part of the Enviroclean company which Philip swinson started in 1989.

The minimum call out charge we have is the absolute minimum charge for us to visit your premises. This is generally £65. This price includes a single room of up to 10x10ft. Additional rooms you have cleaned of the same size (10x10ft for example) will not include the "call out charge" and is generally set at around £30 for the room. So it is better value to have more than 1 room cleaned on the same day as additional rooms do not include call out charges.

In short, we always try to be fair on our prices per job, and the more work you have done on the same day, the better value it generally becomes for you the customer.

We believe our pricing reflects the excellent value we offer for the quality of work we deliver.

However, it's important to clarify that we're not competing with "cowboy cleaners" and their low-cost rates. While some companies might offer to clean your entire house for £50, they often spend just half an hour on the job, with little to no professional equipment or expertise. In contrast, it can take us half an hour just to set up our equipment properly. Our team brings over 30 years of experience to every job, unlike some who may simply label themselves as professional carpet cleaners overnight.

Cheaper prices often mean compromises in quality, equipment, or experience, which can lead to damaging practices and substandard results, potentially leaving your carpets in worse condition than when they started. We always strive to get your carpets as clean as possible, ensuring a high standard of work that reflects our commitment to excellence. If you choose to go with a less expensive service, that's entirely your decision, but we don't compete with those prices or the level of service they offer. We take pride in the work we do and the value we provide.

Dealing with flooded carpets is a complex issue that requires careful consideration. In essence, the primary solution is to remove and discard both the carpet and the underlay. This is because the underlay tends to retain a substantial amount of water, which is challenging to access and eliminate effectively through standard cleaning methods. Vacuuming and extracting water from the carpet's surface may not suffice, as the hidden moisture within the underlay can lead to various issues.

Leaving the underlay wet can lead to it rotting over time, creating a breeding ground for bacteria. Additionally, the dyes in the carpet, particularly if they are brown, have a propensity to seep into the fabric, causing unsightly staining. Furthermore, the carpet itself may experience shrinkage and other forms of damage due to prolonged exposure to moisture. Also the backing of the carpet itself which is mostly glued together will start to dissolve once left soaking in water. This itself will make your carpet frail and backing glue can soak up and distort the pile.

In situations where the flooding involves contaminated water, such as from sewerage or rainwater, professional assistance from an environmental health agency is typically required to ensure the complete removal of all contaminants. Carpet cleaners are generally not equipped to handle such hazardous substances. The accumulation of bacteria in both the underlay and carpet can result in unpleasant odors, necessitating the disposal and replacement of both.

While carpet cleaning can effectively remove a portion of the water in certain cases, a significant proportion remains trapped in the underlay. In instances of relatively mild, clean water flooding, there may be a chance to salvage the carpet by lifting it and allowing it to dry. However, the success of this approach depends on the type of carpet material involved. Manmade fibers are more resilient to water damage compared to natural materials like wool. Nevertheless, when dealing with floodwater or rainwater, it is typically advisable to replace both the underlay and the carpet for sanitary and aesthetic reasons.